Return & Refund Policies

The Perfect Service

Please contact us before returning items at

E-Mail: return@soperfectstudio.com
Tel: (205) 783-1501 (10am – 7pm Mon-Sat (CST) United States)

Return Address:
SO Perfect Studio
2120 Morris Ave, Suite 300
Birmingham, AL 35203

Tel: (205) 783-1501

Return of Free Shipped Items
If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

Restocking fees will vary depending on the cost of the item(s):
20% On all items that costs between $0.01 to $59.99
15% On all items that costs between $60 to $99.99
10%:On all items that is over $100

Please make sure return your extensions bundles, frontals, closures and wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)

If a customer is experiencing dissatisfaction with product quality past the 7 day time limit or after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 7 day time limit or after the product has been installed is a sign of quality dissatisfaction and since So Perfect Studio is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.

RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your purchase you may exchange an eligible item for a different item, excluding the original shipping charges and taxes, within 7 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines as described on our website. Orders can be changed or modified but never cancelled for “full refund”. As we DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Exchanges are processed within 5 business days of receipt. Exchange shipping charges cannot be refunded.

  • All requests for return or exchange must be made within 7 calendar days of the delivery.All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
  • ALL returning merchandise must be in its original sell-able conditionwith the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
  • We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 7 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
  • You must ship the items back to us Only via UPS Ground, US Postal Service Priority Mail or US Postal Service Parcel Post.
  • We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
  • By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
  • Promotional codes or promotional shipping prices cannot be applied to exchanges. Also no reward points can be used towards an exchange.
  • For exchange items the price that will be applied for the exchange is at the time we receive the exchange.

Non-Returnable Items

  • Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items. These items can be identified with hyphens at the beginning of the name such as dis-, sale-, BOGO. They can also be distinguished by having hard brackets at the end of the name such as [S], [D], [C] or any other letters. Another way these items can be distinguished on the item page is under the item# and above the price there will be a “Promo: X ” depending on what kind of promotion that item has.
  • All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned for refunds.
  • Magazines, make up products, hair care products, comb attachments, combs/brushes, foam heads and mannequins.
  • Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.


*Undeliverable & Refused Packages*
Orders returned to us without advance authorization from Ebonyline.com (i.e. unauthorized returns, refused packages, incorrect address, etc…) will be treated as returns.

ORDER CANCELLATION AND MODIFICATION POLICY
Orders can be changed or modified but never cancelled for “full refund”. As we DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange
Policy.

ORDER PROCESSING
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. So Perfect Studio has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

We will not exchange any item(s) that have been used.
WE WILL NOT EXCHANGE ANY UNRAVELLED BUNDLES.

*So Perfect Studio has the right to refuse the return/exchange of any item(s) based on the following reasons:

  1. The merchandise must be returned/exchanged in its original state. We will not accept any hair pieces that have been worn or used, have loosened curls, have visible tangles, have visible hair products, have been bleached, or colored, chemically processed, emits odors, the wefts have been cut into pieces, or hair length or volume is trimmed by cutting.
  2. The merchandise is damaged.
  3. Pieces of the product are missing.
  4. It is past the acceptable 7 days.
  5. Original tags and packing are missing or damaged.

 

RETURN AND EXCHANGE PROCEDURE
Our Customer Service Center will personally guide you via email to assist you with your returns and exchanges. When you receive you item(s), open the box and visually examine the product to verify if you have received the texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered. Please, contact us immediately with any discrepancy at sales@soperfectstudio.com.

Be aware! Your exchange request cannot be accepted without contacting a representative first! Please, do not ship back any purchased item to any address obtained from our website, documents, or packing without contacting our customer service.

Contact Info
Tel: (205) 783-1501 (10am – 7pm Mon-Sat (CST) United States)

Business Address:
SO Perfect Studio
2120 Morris Ave, Suite 300
Birmingham, AL 35203